Shipping Policy

Thank you for shopping with NapeNest. We are committed to making our shipping process straightforward and convenient for customers around the world.

Free Worldwide Shipping

NapeNest offers free standard shipping worldwide on eligible orders.

There is no standard shipping charge for qualifying orders delivered to supported destinations.

Estimated Delivery Time

Our estimated delivery timeframe is:

7–10 days

This is an estimated timeframe rather than a guaranteed delivery date. Actual delivery times may vary depending on the destination, carrier network, customs procedures, holidays, weather conditions, or circumstances beyond our reasonable control.

Order Processing

After an order is placed, it may require processing before shipment.

Orders may undergo payment verification, address verification, product preparation, packaging, and carrier handoff.

Once your order has shipped, available tracking information may be provided using the contact information associated with your order.

International Shipping

We offer shipping to supported destinations worldwide.

International shipments may be subject to customs procedures or import requirements imposed by the destination country.

Customers are responsible for providing accurate delivery information and complying with applicable local import requirements.

Any import taxes, customs duties, or similar government charges, where applicable, may be determined by the destination country's authorities. Unless explicitly stated otherwise at checkout, such charges are not included in the product price.

Shipping Address

Please carefully review your shipping information before completing checkout.

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error after placing your order, contact us immediately at support@napenest.xyz. We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once processing or shipping has begun.

Tracking Your Order

Where tracking is available, tracking information may be sent after your order has been shipped.

Please allow time for the carrier's tracking system to update after receiving your shipment notification.

Delayed Orders

Occasional shipping delays may occur due to circumstances including:

• Customs inspections

• Carrier network disruptions

• Severe weather

• Public holidays

• High seasonal shipping volumes

• Transportation disruptions

• Destination-specific delivery conditions

If your order appears significantly delayed, please contact us and we will assist you in reviewing the available shipment information.

Lost Packages

If tracking information indicates an unusual delay or you believe your package may have been lost, contact support@napenest.xyz with your order number.

We will review the available information and assist with the appropriate next steps.

Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it, we recommend first checking around the delivery location and with household members, neighbors, building reception, or the local carrier where appropriate.

If you still cannot locate your order, please contact us for assistance.

Damaged Packages

If your order arrives damaged, please photograph the package and product and contact our customer support team as soon as reasonably possible.

We will review the situation and provide an appropriate resolution in accordance with our Return & Refund Policy.

Returns

Eligible orders may be returned under our 30-day free return and refund policy.

Please contact us before returning a product so we can provide the appropriate instructions.

Contact Us

For shipping-related questions:

NapeNest
303 Greenup St
Covington, KY 41011
United States

Email: support@napenest.xyz
Phone: +1 716-941-3308
Website: napenest.xyz