Refund policy

Return & Refund Policy

At NapeNest, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, we offer eligible customers a 30-day free return and refund policy, subject to the terms outlined below.

30-Day Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product should generally be returned in substantially the same condition in which it was received, except where inspection or reasonable handling is necessary to determine the nature or functionality of the product.

Please contact our customer support team before returning an item. Products returned without contacting us first may experience processing delays.

How to Request a Return

To begin a return, contact:

Email: support@napenest.xyz

Please provide:

Your full name
Order number
Email address associated with your order
Product you wish to return
Reason for the return
Photos of the product when relevant to the issue

Once your request has been reviewed, our customer support team will provide the appropriate return instructions.

Please do not send a return to an address without first receiving return instructions from our support team.

Free Returns

For eligible returns made within the 30-day return period, NapeNest offers free returns.

Customers should follow the return method and instructions provided by our support team. Return shipping costs incurred through an unauthorized shipping method may not be reimbursed.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at support@napenest.xyz.

Please include your order number and clear photographs showing the issue. We will review your request and work toward an appropriate resolution, which may include a replacement or refund depending on the circumstances.

Refunds

Once an eligible return has been received and reviewed, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

After a refund has been processed by us, additional processing time may be required by your bank, card issuer, or payment provider before the funds appear in your account.

Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request. However, once an order has entered processing or has been shipped, we may be unable to cancel or modify it. In that case, you may request a return after receiving your order in accordance with this policy.

Exchanges

If you would like a different product, color, or variation, please contact our customer support team. Depending on availability and the circumstances of the request, we will provide the available options.

Exceptions

Certain products may not be eligible for return where required for hygiene, health, safety, or other applicable legal reasons after they have been used or opened, except where the product is defective or applicable law provides otherwise.

Any exclusions will be applied only where permitted by applicable law.